Terms & Conditions

1. About Us

Tech-on-Tile (Pty) Ltd ("Tech-on-Tile", "we", "our", "us") is a South African manufacturer of concrete roof tiles, operating from Polokwane, Limpopo, since 1996. These Terms and Conditions govern your use of our website and any order requests submitted through it.

By using this website or submitting an order request, you agree to be bound by these terms. If you do not agree, please do not use the site.

2. Order Requests

• Submissions made through the Order page constitute a request for a quotation only — not a binding purchase order or contract of sale.
• A binding sale is only concluded once Tech-on-Tile has issued a formal written quotation and the customer has confirmed acceptance in writing (email or WhatsApp).
• Tech-on-Tile reserves the right to decline any order request without obligation to provide reasons.
• Order quantities are subject to stock availability and production scheduling.

3. Pricing

• All prices displayed on this website are inclusive of VAT unless otherwise stated.
• Prices are indicative and subject to change without prior notice. The price confirmed on your formal written quotation will apply.
• Delivery charges, where applicable, will be confirmed in the quotation based on delivery address and order volume.
• Birthday Special pricing is valid for the 2026 promotional period only and may be withdrawn or amended at Tech-on-Tile's discretion.

4. Payment

• Payment is accepted by Electronic Funds Transfer (EFT) only.
• Production and/or delivery will only be scheduled upon receipt and confirmation of full payment, unless otherwise agreed in writing.
• Proof of payment must be sent to sales@tech-on-tile.co.za or via WhatsApp to 076 601 8233.
• Tech-on-Tile will not be held liable for delays caused by late or unconfirmed payment.

5. Delivery

• Delivery is available for orders of a minimum of 4 pallets (960 tiles).
• Estimated delivery lead times: 5–7 working days within 50km of Polokwane; 7–14 working days for distances beyond 50km. Lead times are estimates only and not guaranteed.
• Deliveries beyond 180km are subject to a special freight quotation and must be confirmed in advance.
• Risk of loss or damage transfers to the customer upon delivery to the specified address or upon collection from our factory.
• The customer is responsible for ensuring adequate off-loading facilities and personnel at the delivery address. Tech-on-Tile will not be liable for delays caused by the customer's failure to receive delivery.

6. Collection

• Customers may collect orders directly from our factory in Polokwane during business hours: Monday to Friday, 08:00 – 16:00.
• Collection must be arranged in advance by contacting our sales team.
• Proof of payment is required before goods will be released for collection.

7. Product Quality & Returns

• All Tech-on-Tile products are manufactured to SABS standards and subject to ongoing quality control.
• Any claims regarding defective or damaged tiles must be lodged within 7 days of delivery or collection, with photographic evidence submitted to sales@tech-on-tile.co.za.
• Tech-on-Tile will not accept returns or claims for tiles that have been installed, cut, or modified.
• Minor natural variation in colour, texture, and tone is inherent in concrete tile manufacturing and does not constitute a defect.
• Efflorescence (natural white mineral deposits) may appear on concrete tiles and is not considered a manufacturing defect. It typically disappears with weathering over time.

8. Quantity Responsibility

• The tile quantity calculator on our Order page provides an estimate only. Tech-on-Tile does not guarantee the accuracy of calculations based on customer-provided measurements.
• The customer accepts full responsibility for verifying quantities required before placing an order. We recommend a 10% wastage allowance is included in all orders.
• Tech-on-Tile will not be liable for shortfalls resulting from incorrect measurements or quantities provided by the customer.

9. Installation

• Tech-on-Tile does not provide installation services. Installation is the sole responsibility of the customer and/or their appointed roofing contractor.
• Tech-on-Tile accepts no liability for damage, loss, or defects arising from incorrect or improper installation.
• Our Installation Guide is available on the website for reference purposes only and does not constitute professional roofing advice.

10. Limitation of Liability

• Tech-on-Tile's liability to any customer shall not exceed the purchase price paid for the specific goods in dispute.
• Tech-on-Tile shall not be liable for any indirect, consequential, or special loss or damage, including but not limited to loss of profit, loss of use, or cost of repairs.
• Tech-on-Tile will not be held liable for delays or failures caused by circumstances beyond our reasonable control, including load-shedding, floods, civil unrest, or supplier disruptions.

11. Privacy & Personal Information

• Tech-on-Tile collects personal information (name, contact details, address) solely for the purpose of processing order requests and communicating with customers.
• We will not sell, share, or disclose your personal information to third parties without your consent, except as required by law.
• By submitting an order request or contact form, you consent to Tech-on-Tile contacting you regarding your enquiry.
• Tech-on-Tile processes personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013.

12. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any dispute arising from these terms shall be subject to the jurisdiction of the South African courts.

13. Contact Us

For any queries regarding these Terms and Conditions, please contact us: